Truss Int redesigned LHG’s platform, which moves ore by river between Brazil, Paraguay, and Uruguay — replacing an end-of-life Russian system.
Context
The scenario
Mobile and fixed asset management for Latin American operations. As Product Designer, I redesigned LHG’s river operations platform.
The problem
The system was for lookup, not management. The real operation lived in scattered spreadsheets nobody could consolidate. When something went wrong, nobody knew where or why.
Research and method
Initial conversations
The brief described a platform to replace. It looked like an interface problem.The discovery on the 4th interview
The manager didn’t use the system to operate — she used spreadsheets. The Russian system was just for lookup.Rebuilding the logic
No documentation. Archaeological work: mapping what the system recorded and where the real gaps were.
Mapping
Lookup became management. GPS, crew, cargo, routes, and cameras — integrated into a single platform.
Result
Platform delivered with 6 functional modules — Map, Planning, Equipment, Mosaic, Events, and TopOff — covering everything from fleet registration to real-time monitoring.
A system the operation finally uses — because it was built from how it actually works, not from how the previous system imagined it should.
